Service and support from the people who know your HomePod best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to two years of
peace of mind when you buy AppleCare+ for HomePod.

AppleCare+ for HomePod provides up to two years of expert technical support and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection. Each incident is subject to a service fee of A$19 for HomePod mini or A$55 for HomePod.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law. For details, click here.

  • Up to two years of Apple‑certified service and support coverage
  • 24/7 priority access to technical support through getsupport.apple.com
  • Get unlimited incidents of accidental damage protection1

One stop for support

Minimise the amount of time you’re without your HomePod with Express Replacement Service

Because Apple designs HomePod and Siri, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

Additional hardware coverage

Get unlimited incidents of accidental damage protection1

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your HomePod
  • Unlimited incidents of accidental damage protection, each subject to a service fee of A$19 for HomePod mini or A$55 for HomePod1

Software support

Get direct access to Apple experts, for connection support and more

You can call or chat and get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using AirPlay
  • Connecting to wireless networks
  • Using the Home app

How to buy

If you received 7-Day Complimentary coverage with your new HomePod, you will be able to purchase AppleCare+ after this coverage has expired.

  1. Buy AppleCare+ within 30 days of your HomePod purchase:
    • Online (requires you to verify your serial number)
    • By calling 1300-321-456 (requires you to provide proof of purchase)
  2. Or buy AppleCare+ within 60 days of your HomePod purchase:
    • At an Apple Store (inspection of HomePod and proof of purchase are required)

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 1300-321-456.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app