Service and support from the people who know your Apple TV best.
Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Enjoy up to 3 years of peace of mind when you buy AppleCare+ for Apple TV.
Every Apple TV comes with a one-year limited warranty and 90 days of complimentary technical support.1 AppleCare+ extends your coverage to three years from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of HK$115.1 In addition, you’ll get priority access to Apple experts via chat or phone.2
3 years of Apple-certified service and support coverage
Priority access to technical support
Get unlimited incidents of accidental damage protection1
One stop for support
Minimize the amount of time without your Apple TV with Express Replacement Service
Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.1
Carry-in repair: Take your Apple TV to an Apple Store or other Apple Authorized Service Provider
Express Replacement Service
Hardware coverage
Get unlimited incidents of accidental damage protection1
AppleCare+ provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world.
Service coverage includes the following:
Your Apple TV
Included Siri Remote and power cord
Unlimited incidents of accidental damage protection, each subject to a service fee of HK$115
Software support
Get direct access to Apple experts for connection support and more
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
Setting up Apple TV and connecting to your Wi-Fi network and iCloud
Streaming original shows and movies from Apple TV+
Using AirPlay to play content from iPhone, iPad, or Mac on your HDTV
Protect your Apple TV
AppleCare+
You can buy coverage on a fixed-term plan.
3 yrs
Apple TV
How to buy
Purchase AppleCare+ with your new Apple TV.
Or buy it within 60 days of your Apple TV purchase: